If none of the steps above work to restore your Internet connection, please contact Technical Support @ (219) 567-2300 OR fill out the form below.
The customer has a router that has to be rebooted often. This is a sign of usually 1 of 3 issues. Either the router is failing due to age or heat. Then you can resolve this by making sure that the router is not near another heat source like the family satellite dish. The age of the router can be resolved by replacing the router and finally the router itself might have a firmware issue – this can be resolved by logging to the router and downloading the firmware from the website that is branded on your router.
Simply unplugging the router and plugging it back in resolves 90% of all our calls.
A child or animal might step on the power switch and turns it off or knocks the plug out of the socket, or knocks the cable from the black POE device itself.
A tree or sometimes a new home is built and get in the way of the signal.
The roofer removes our equipment and puts it on upside down (and water gets into the radio) or fails to install it the same direction and service is poor.
The system is automated, if you fail to pay your bill it will shut you down. A temporary grace period is available if you contact us.
